Missing Leadership Skill: Conflict Management
One of the things we DON’T teach our future leaders:
✔ Conflict Management
Conflict management is a skill that all up-and-coming leaders should learn. Some research suggests that 25% of a manager’s day is spent managing conflict.
Most people are intimidated by conflict, expecting that it always involves anger and a win-lose outcome. But conflict is an amazingly helpful and enlightening
There are 5 basic conflict management practices, but the
Conflict management skills involved many soft skills including questioning, listening, empathy, assertiveness, problem-solving, creativity, negotiation, and more.
The most succinct piece of conflict management advice is this: Don’t say no. Instead, say: Tell me more, or What can you share to help us understand that?
Remember: “we all want the best outcome.”