Here's How You Can Create Training Without Knowing a Thing About the Topic
Have you ever had to design a training program for a topic you just didn't get? Us too!
The wonderful thing about being a professional instructional designer is that you don't actually have to understand the topic, but you MUST understand the process of how people learn.
If you understand how to design learning - the topic is irrelevant.
For instance, we created Row, Row, Row Your Family Feud Boat (download, here) when we were charged with helping financial planners to overcome client objections to moving to a new platform.
At first, we referred to it as a "product" and we were quickly corrected: It's not a product, it's a platform.
When then changed our wording to "service." Wrong again. It's not a service, it's a platform. How could we design training to overcome objections to a platform if we didn't even get what that WAS?
Easy - you design a learning process and have the learners themselves fill in the content.
Check it out here. You can use this design for all sorts of topics.
The Training Doctor turns 30 this year!
We know – we don’t look a day over 29, right? 😂
Each month this year we’ll share a “flashback” to how we got started in the last century.
To start – we weren’t always called The Training Doctor. That name change occurred 21 years ago, at the start of 2000. For our first nine years of existence, our name was Business Visions Consultants, which was a mouthful to say when answering the phone (this was back in the days when we actually had people answering the phone and routing calls!), so we always referred to ourselves as BVC.
Try saying that out loud. Notice a problem with it?
All the letters sound the same. B V C
Also not good on the phone.
(Amazingly, we were able to find our old logo a few days ago.)
Since a lot of our work at the time was “fixing sick training” (see our ebook here, if you have training that doesn’t work – we can help), one of our clients suggested The Training Doctor as a sort-of play on words:
A lot of clients would hire us to figure out why their training didn’t achieve the outcomes they expected (and to fix it for them) – hence the Doctor
Our abbreviation was now TD – which aligns with the field of Training and Development
And our company founder – Dr. Nanette Miner – has a doctor of education
Voila! The Training Doctor came into existence.
Interestingly, the name change has brought us a lot of business because it is so easy to remember.
And because it is so clever – it is now a registered trademark.
The ROI of Leadership Development
Last year I invested in an up-and-coming technology company. In less than one year, the stock rose 201%. WHAT?! Where else can you get that kind of return-on-investment in such a short period of time? I know of one other place…
Here’s my hot “stock tip” for business owners: Invest in leadership development.
Every dollar you invest will return 300% - 500%, nearly immediately – here’s how.
There are three distinct ways that leadership development pays back the organization:
1. Reduced turnover and greater retention
2. Easier recruiting
3. Leadership benchstrength
Let’s take a look at these in a little more depth.
Reduced Turnover and Greater Retention
With the exodus of Boomers from the workforce, there will be a rapid rise in leadership roles fulfilled by Millennials. What’s important for every employer to know about this group of employees is that they value professional development above money and titles. They are most excited about continually learning and advancing their career. By initiating a leadership development program in your organization you minimize the risk of losing an employee who will leave simply to learn something new.
Another advantage of providing a steady stream of professional development is that it increases productivity. As people learn more and are more capable, they can produce better outcomes and work with others in the organization more cooperatively, which leads to higher productivity.
A 10% increase in productivity can increae the profits of most organizations by 50%
Peter Drucker
Finally, employees are more committed to an organization when that organization provides professional development and a career path.
Easier Recruiting
One of the most expensive activities for any company is the recruiting and hiring process. Recent data from SHRM has determined that it can cost anywhere from $3000 to fill an hourly worker’s role, to as much as two-times the salary of an executive to replace that individual. Since so few organizations provide well thought-out professional development, it is seen as a real perk by employees and potential employees – lessening the need for recruiting efforts and costs. Oftentimes organizations that embrace professional development are listed in their local “best places to work,” lists – which is worth more than any advertisement to attract quality workers.
Leadership Benchstrength
As mentioned at the start of this article, Millennials will be moving up the corporate ladder sooner than expected (the US Census had predicted that the Boomers would be out of the workforce by 2030, simply based on their age, but the pandemic has accelerated that exodus by a decade) and will not have the years on the job to learn organically as the Boomers have. There must be a purposeful and concerted approach to develop your next generation of leaders’ skills such as decision making, problem-solving, teaming, risk management, stakeholder management, and a myriad of others.
By having a group of prepared individuals at the ready, organizational leaders can sleep better at night knowing that there will be continuity in performance and culture as younger professionals step into leadership roles.
Leadership is not the nebulous topic that most people make it out to be. It is a skill that can be taught - but it must be taught over time, which is counter to the typical methodology for leadership development in the last fifty years. There are significant benefits for forward-thinking organizations that provide leadership development as discussed above; any one of which can save a company tens of thousands of dollars a year. Smart investors (aka business owners) will make the minimal investment today in order to reap amazing return on investment in both the short and long-term.
Future-Proofing Your Organization - Now is the Time to Strike
Companies have downsized dramatically in the last few months. As the economy turns around (as it will) and companies begin to rebuild, the smart-move is to methodically and purposefully build for the future by maximizing the productivity each employee is capable of. To do so, you’ll need a development plan in place before a hiring plan.
Step 1
Don’t think about the skills and positions you need to fill today – think about the ones you need to meet tomorrow. The World Economic Forum just published their 2020 Jobs Report (which looks ahead to the skills that will be needed in the next five years), and of the 15 skills listed, 11 are soft skills like creativity, negotiation, and self management. (Note to job-seekers: these are the key words you’ll want to weave into your resume as well.)
While the skills they list may not align directly with your organization’s needs, you should spend some time identifying not just the skills, but the capabilities of your future workers. This is not an exercise that can be done in ten-minutes nor one that should be considered a “brainstorming activity.” The compilation should be something you let your subconscious work on as you observe present-work and consider where you want your business to be in the future. One idea is to set up a whiteboard or post-it note area and as ideas occur to you, add them to “the wall.” After a month or so, review the wall and see if you can bring the capabilities together into themes. For instance, “emphasis on the customer” and “collaborative teamwork” might both fall under a communication theme. With increased verbal communication skills your employees will be able to both form better relationships with the customer as well as work with their colleagues more effectively.
Step 2
Create a purposeful, long-term plan for developing the skills that your organization will need. Every organization is unique in terms of the soft skills they need to embrace. For instance a hospital system may need to weave ethics and critical thinking into every development opportunity, while a manufacturing organization might need more emphasis on creativity and stakeholder management.
From the moment your newly-hired employees walk in the door, they should have a development plan, a career path, and an understanding of the five or 10 key skills needed by the organization (such as ethics or stakeholder management, as stated above).
What is most critical in this approach, however, is that the skill development is done consistently and that it is woven into the fabric of work responsibilities. What training and professional development has done to its own detriment, in the past few decades, is deliver skills training in isolation from on-the-job application. Training classes have been reduced to mere hours instead of meted out slowly and methodically as the knowledge and concepts are needed (think of an apprenticeship model as the ideal), so employees are barely acquainted with the knowledge and skills they need to do their work and advance their careers.
In my 2017 book, Future-Proofing Your Organization, I provide an example of teaching risk management which isn’t focused on the concept of risk management so much as the command of risk management. Ensuring employees have a command of risk management requires teaching it from different angles and in different scenarios over time, not just in one short training class.
Step 3
Weave mentoring and coaching into all management and employee development activities. One of the most critical linchpins to developing capability is the use of mentoring and coaching as an on-going development process. Too often companies see these methods as “programs” that take time away from “the business.” With just a few tweaks it is possible to integrate mentoring and coaching into the normal course of business and accomplish outsized ROI in comparison to the time, effort, and logistics required of training programs.
Going forward into 2021 and beyond, companies will do themselves the most good by re-thinking what professional development looks like and how it is delivered, so that they can create a fully-capable, maximum-output workforce that will future-proof their organization.
Guest Blog: Leadership is Not a Title – It’s a Conduct
Linking leadership behavior to a job title is a misconception. You do not need a title to behave in a way that is admirable by all.
Leadership is not linked to a job role, a function, a department or an industry. Everyone should adopt leadership behavior and conduct themselves in a just, honest and supportive manner. Leadership cannot be claimed neither, it is awarded to you by those around you.
There are many examples of good leadership vs bad leadership.
Let me share an old war story of a general and his soldiers. Legend has it that a man riding on a horseback came up on a battlefield and saw exhausted soldiers digging defense trenches while their commanding officer barked orders and threatened punishment if they did not complete the job in time.
The man on horseback asked the commander why he was not helping the soldiers dig if the work was that important, to which the commander replied: “I’m in charge! The men do as I tell them. Help them yourself if you feel so strongly about it”.
To the surprised of everyone, the man dismounted from his horse and helped the soldiers dig side by side until the job was completed. He then congratulated the soldiers for a job well done and approached the puzzled commander. The man said: “Next time your rank prevents you from supporting your men, you are to notify top command and they will provide a more permanent solution”. Upon a closer look, the commander recognized the man as General George Washington
Take a moment to imagine with me that kind of leadership replicated throughout an organization. What type of organization will it be? What would it feel like to work in such an organization and do business with its employees?
A successful organization is one where all employees embrace and breath the same leadership air into their lungs, regardless of job titles. For this to happen, the board of directors and executives need to walk the leadership talk.
We cannot expect an individual to excel in all leadership competencies from day one. Rather, skills are developed over time, as a leader continues to strengthen their leadership muscle.
Guest blog, penned by Awatif Yahya, founder of AWE Horizons, LLC
No Time to Prepare for This Leadership Crisis
In a recent TV interview I watched, with the president of Delta Airlines, he was talking about how the airline has managed to not lay off any workers in this economic downturn. And the “solution” was that 20% of employees have taken early retirement throughout the summer.
So who are those 20%? Clearly older generations. Who's eligible for early retirement, but Boomers and maybe some Gen X, depending on how long they've been with the company. This is a serious problem for organizations. I know they have to downsize. I know they have to conserve funds right now, but this is going to have an incredible boomerang effect when they need to ramp up again, when the economy turns. When the business climate turns and companies start to ramp up their offerings again, there are going to be so few leaders left in organizations.
It's a real concern. It's a real concern for business owners, managers, the people who were left in the ranks at organizations, because the question is “who is left to run the companies?”
If the Boomers are gone, if the older generation Gen Xers are gone, the people who have the history of the company, the culture of the company, years of experience and knowledge within that company... if those folks are gone, who is left to run the organization?
Now clearly there are younger generations, younger people in the organization. But do they have the knowledge and the skills the older generations do? Will they have the same leadership abilities as the folks who are leaving the organization? This is something that keeps me up at night. I worry for the state of American businesses. This is something that was supposed to happen in 2030 - according to the US Census - all the Boomers would be out of the workforce by 2030.
It worried me then when it was a 2030 deadline, but at least companies had time to prepare. There's no time. The Boomers and some older Gen Xers are leaving organizations - voluntarily or not - and there's a much younger cadre of individuals left in organizations who will have to step up, into leadership positions, whether they have leadership skills or not.
The Biggest Mistake in Leadership Development is...
The biggest mistake in leadership development is waiting to do it.
Too may (all?) organizations wait until they promote someone to a leadership position and then start to apply leadership development. And that’s for the lucky folks. Most organizations don’t offer any kind of development to their new leaders and instead let them struggle to figure it out all on their own. I know that’s what happened to me the first time I was promoted to a managerial role. I was flattered that the organization thought I had the potential to lead a department of eight at the tender age of 25, but then I panicked because the only “training” I had was modeling the good leaders I had had in my life and anti-modeling (yep, I made up a new word) the bad ones. I was flying by the seat of my pants. This was especially terrifying because at least two of my employees were old enough to be my mother.
This approach is really unfair to the individual and detrimental to the organization.
There are plenty of things we learn through the school of hard knocks – not to speed through a yellow light, not to cheat on an exam, not to lie on our resume… and most of the time the only person we hurt is ourselves.
Often, in the midst of the pain, we’ll think, “If only someone had warned me…” But in the workplace, there are other individuals that are impacted when a new leader is rattling around trying to find their footing. And without good guidance, new, unskilled managers can really do damage.
Don’t know the difference between constructive and critical feedback? Perhaps you’ll figure it out when your employees start to defect. Don’t recognize your personal bias in a performance review? The HR department can bring you up to speed when one of your employees lodges a complaint. Think it’s OK to hang with the boys (but not the women) after hours? Lesson learned. Lesson learned. Lesson learned.
What’s truly unfair to the new leader is that the organization is expecting him/her to also take on new functional responsibilities like scheduling, project planning, budgeting, and more. This is too much to ask of a new leader all at once – to be functionally responsible for a department and to change their behavior at the same time. As a training and development professional for decades, I know that the hardest thing to “train” someone to do is to change their behavior. Yet organizations consistently drop the ball on shaping individuals’ leadership behaviors early on.
This is detrimental to the organization as well because when push comes to shove, the new manager will need to focus on their functional responsibilities – it is what they will be judged on after all; and in all likelihood, it is what got them promoted in the first place. So without a focus on leadership and interpersonal skills early in one’s career, there is a lot of heavy lifting that is required of a new leader – and any failings impact both the individual and the organization.
The Solution is Early Leadership Development
In a perfect world, leadership development would begin the moment a new employee walks in the company’s door. They would be handed their HR paperwork and a development plan for the next 3 to 5 years. Not only would this approach benefit the organization by ensuring everyone has “baseline skills” (of your choosing) such as business writing, giving and receiving feedback, understanding how the company makes (and keeps) money, and more, but think of the impression made on the new hire! “Wow. This company is investing in me from day one? Amazing!”
In today’s business environment, a need for and a confidence in employee’s self-leadership skills is critical. I’ve seen a number of articles lately that discuss company’s monitoring their employees while they are working at home. This seems perfectly reasonable if your company has not set and trained for a certain standard of behavior. It’s like trusting your child to stay home alone for the first time. The parent who hasn’t trained for good decision making and responsibility is a lot more worried than the parent who has.
In the long-term, the company that has trained for leadership skills at the start of their employees’ careers will have a ready and capable pipeline of leaders who can fully focus on their functional responsibilities because their leadership abilities are standard-operating-procedure by the time they are promoted.
At The Training Doctor we specialize in preparing your employees for future leadership roles. Apply early and often, for best results. Give us a call to discuss your needs. It never hurts to ask… is another truism my mother taught me.
Interviewing for Leadership Potential - 5 Questions to Ask
Lately the business news has had various announcements of companies laying off large swaths of management, for example, at the beginning of June American Airlines announced it was laying off 30% of management while British Petroleum announced just two weeks later that it was laying off 50% of their senior leadership. When these companies – and others – rebound, they’ll slowly rebuild their leadership layers. Companies can help themselves to identify “future leaders” by asking questions that suggest leadership potential. Because the most important skills for a leader are soft skills (e.g. behavior), the responses to such questions will help to determine if the interviewee thinks like a leader, even if they aren’t interviewing for a leadership role today.
The following questions are behavioral interview questions that ask the individual to provide an example from their own experience. In these questions you are listening for the response and the thinking behind it, not the situation; therefore the responses don’t have to be work-related, especially if you are interviewing a younger individual who might not have enough work experience to draw from.
Collaboration
You won’t find a genuine leader who will say “I did this all on my own.” But we all know individuals who will take undue credit for themselves or present other’s ideas as their own.
At the leadership level, one’s work is only accomplished through others, so screening for the inclination for collaboration, as well as the maturity to appreciate other’s contributions is critical
Interview questions to ask:
Tell me about a person or a department you’ve collaborated with, in your work.
Tell me about an achievement you are proud of and how you accomplished it.
Listen for the interviewee giving credit to other individuals or departments. Give bonus points if they express appreciation or gratitude, as in “thankfully, Jennifer in Marketing …”
Creativity
According to the World Economic Forum’s Future of Work Report, creativity is in the top 10 necessary business skills for the foreseeable future.
Interview questions to ask:
When you are stumped – what do you do?
Tell me about a problem you were able to solve, and how you went about it.
Listen for the interviewee to mention something that would not be the norm, such as saying, “When I’m stumped I’ll just put the problem aside for a day or two and let my subconscious work on it.” You may not want a worker who stops pursuing a problem, but you do want to hear an approach other than “I asked my boss for help.”
Ethics
Unfortunately in recent years there have been many instances of companies acting in unethical ways (Wells Fargo, VW). While the companies pay the price, clearly it is individuals and their poor decisions that impact the companies’ reputations and often their fortunes.
Interview questions to ask:
If you were asked to do something unethical would you do it, if it ultimately benefited the customer?
Have you observed someone doing something you considered unethical? What was your response? (Be sure confidentiality is preserved.)
Listen for the interviewee to express an allegiance to their intrinsic value system or to the overall good, such as “That’s not fair to the people who…”
Big Picture
Leaders need to make decisions based on what is best overall, not only for an individual stakeholder or constituent. This often makes decision-making difficult because there are never decisions that will benefit or please all.
Interview questions to ask:
During the pandemic, a number of cruise ships that were out at sea were denied ports of entry where they could unload passengers and get them home. What are your thoughts on that?
During the pandemic, many companies laid off or furloughed employees in order to conserve resources. What are your thoughts on that?
Listen for the interviewee to be able to articulate both sides or the gray area of the situation without anger or bias. Give bonus points if they acknowledge that these are difficult decisions with no “right answer.”
Curious, Thoughtful
Leaders should never be satisfied with the status quo. They should be questioning or challenging the current state in order to stay ahead of the competition or market forces and continually move the company forward.
Interview questions to ask:
In preparing for this interview, is there anything you’ve learned about our company that you’d like to clarify or have questions about?
In preparing for this interview, did you spot any opportunities for us as a company?
Listen for responses that show the person has done some research into the company, its competition, or its market position.
Whether or not a new hire will go on to lead others, it is helpful to screen for leadership-related thinking and behaviors during hiring interviews. If nothing else, employees are responsible for leading themselves and acting in the best interest of their organizations.
Mentoring - Now More Than Ever
Note: This article was originally published on Forbes.com
The workplace has changed drastically in the last few months; I don’t have to tell you that. People are figuring out how to manage their time, maintain personal connection and remain productive, all while working remotely. One crucial item that has fallen by the wayside is professional development – especially the development of future leaders.
Leadership skills development is most successful when it is an immersive and visceral experience. Therefore, most leadership development programs are dependent on in-person meetings and collaborative activities with others in the organization. It’s difficult, if not impossible, to teach the soft skills required of a leader via an impersonal online learning experience.
Some organizations are beginning to grapple with how to have the same success via an online format, since, for the foreseeable future that is all that is available to us. Other organizations would rather take a “gap year” in leadership development and wait for the return to their normal development activities.
An immediate solution
One thing that can be done immediately, and with great success, is to embrace mentoring.
Mentoring is the cheapest and most effective method for developing future leaders. It has always surprised me how few organizations employ it. All it takes is time and a little bit of structure.
One benefit of most business professionals working from home is that it is easier to schedule time to work together and to work with others across the organization. You don’t have to find an open conference room, or even be in the same building or state to work with a mentor who can help you to develop your career.
With all meetings conducted online these days, the playing field has been leveled. A younger colleague can be invited to sit in on a management meeting, a sales call, or a performance review to listen and learn with less scrutiny about why they are there. “I’ve invited Shonda to sit in today,” is less concerning and more comfortable than a clearly junior person showing up to an in-person meeting. After the meeting, the mentor and mentee can discuss what occurred, why the mentor made the decisions that they did, or took control of the conversation when they did, and what might happen next with pros and cons.
Mentoring: is a system of semi-structured guidance whereby one person shares their knowledge, skills and experience to assist others to progress in their own lives and careers
Because of the convenience of meeting remotely, there are more opportunities for mentoring and learning conversations. Again, all it takes is time and a bit of structure. Here are some suggested steps to start mentoring in your organization if it’s unlikely the workplace will reopen soon:
Assign all leaders the responsibility for mentoring 1 – 3 younger colleagues. Managers might be required to mentor one individual while senior leaders such as directors or VP’s could accommodate up to three.
Require at least two meetings a week. One meeting is a 1:1 between mentor and mentee to ask questions and receive coaching, and the other is a meeting to which the mentee is invited to listen and learn. The 1:1 meetings can be as short as 15-minutes. What’s important is to have a consistent dialogue based on what is currently happening in the wider organization.
The mentor must be tasked with asking open-ended questions more than giving advice and guidance. What do you think should be our next move? Is more instructional than What I’d do next is…
Each individual – mentor and mentee – needs to keep a journal so that they can see the progress made over time. This is also a place for the mentee to reflect on what they’ve learned (because the best growth comes from reflection and introspection) and jot down questions for their next 1:1 meeting.
If Needed, Start with Training
If your organization has never utilized mentoring, the best place to start is with training to define the role of a mentor. Most individuals in leadership positions are comfortable with assessing situations and giving answers, which is pretty much the exact opposite of what you want a mentor to do. A mentor’s role is to listen, facilitate, and gently guide an up-and-coming colleague. So, it is important to learn the role’s expectations and how to tamp one’s natural instincts as a manager / leader. This is a little easier when the mentor and mentee are in different disciplines such as finance and research; when the two are from different disciplines the conversation stays at a higher level of business knowledge as opposed to the brass tacks of the work being done.
If your organization DOES have a mentoring process in place, this HBR article offers excellent advice on how to shift the mentor’s role from in-person to online meetings, how to validate feelings of uncertainty and overwhelm, and how to authentically share one’s own experiences.
Until professional development as we know it is able to resume in-person, purposeful mentoring relationships are the best approach for developing future leaders. An added bonus is that the mentees will form stronger bonds with the organization, have higher job satisfaction, and perceive greater support from the organization[1], which are all vitally important when one is working from home, alone.
If you would like help developing leadership pipelines in your organization, please get in touch with us, at The Training Doctor. We can help to future-proof your organization. 843.647.6304
[1] https://pubmed.ncbi.nlm.nih.gov/20401322/
Three Keys to Develop Leadership Skills - for Small and Medium Sized Businesses
Developing leadership skills is often an afterthought at small and medium-sized companies.
When companies start-up, and then launch into growth, there is little time to think about how the company will sustain itself long-term – survival is the immediate focus. Once things are humming along smoothly, many company founders begin to relax their control and would like to enjoy the fruits of their labor but then realize there are few other leaders in the organization because they haven’t thought to groom them.
Thus begins a period of attempting to promote leaders from within or hiring potential leaders from outside the organization; rarely does either approach work well. When potential leaders – who have not been groomed to ascend in the organization – are promoted, they often lack the full complement of skills needed to lead because the owner / founder has been filling the decision-making role(s) for so long. As a point of pride, rarely does a newly appointed leader admit they are in over their head or ask for more support from the owner / founder. Instead, these leaders often leave within the first year of their appointment.
When more fully capable leaders are brought in from outside the organization, they may find they are butting heads with the owner / founder because they are introducing new ways of working – informed from their external experience. Leaders brought in from outside the organization often fail faster than internal candidates, frequently leaving organizations in a matter of months. A 2019 study conducted by PriceWaterhouse Coopers found that successors to long-serving CEOs have short tenures and are often forced out of office. (Here is a recent example from AutoNation who replaced an “outsider” CEO after only four months.)
Every small or medium-sized business owner / founder should have a needlepoint sampler in their office that reads “The true mark of my success is to be able to walk away from this business and for it to continue to thrive.” Adopting that mindset early on enables future leaders to be brought up from within the organization. This is the best scenario because they have organizational knowledge and relationships with others in the organization.
If you hope to exit your business without having to sell or close it, here are three ways to ensure you build a capable leadership pipeline.
First, begin leadership development earlier rather than later. Think of youngsters who begin T-ball at age five. There is no telling who among them will be a star athlete come high school or who will go on to a college or professional career; but rarely will one begin softball / baseball as a high schooler and go on to great success. When the skills and responsibilities are taught early and practiced for a decade or more, it is more apparent who is capable of further success.
Second, include everyone in leadership development opportunities. Don’t presume to know who among your workers will be a future leader – assume everyone will be. This will ensure you are more egalitarian about leadership development and, in the long run, will help your organization the most. Central to this approach is ensuring that there is a mix of learners in every offering. For example, a course on feedback skills should include individuals from all departments and all levels within the organization. This comingling nurtures relationships among everyone in the organization (a key capability of a leader) and enables every one – in every role – to be capable of giving back to the organization. Continuing with the sports analogy, when every new player is nurtured with the assumption that they are capable of becoming a stellar athlete, some will demonstrate a natural talent or drive to move to the “senior-leader team,” but everyone on the team will have increased their capabilities.
As an example, consider Tom Brady’s career vs. Johnny Manziel’s. One was a ninth-round draft pick and the other a Heisman Trophy winner. One went on to a stellar career and one flamed out after two seasons in the NFL. Presuming who will be a leader is often a losing proposition – in sports and in business.
Finally, don’t make the development of leadership skills another “thing” people have to do. Integrate skills development with real-world responsibilities. For instance, if a department holds weekly meetings, rotate the responsibility for facilitating the meeting. Why must the leader of the meeting always be the manager? Everyone should be able to follow an agenda, keep conversations on-topic, summarize decisions, and make sure action items are claimed. This type of development ensures that when one does become a leader, they already possess the ability to manage a meeting. There are a myriad of other skills which can be developed in this way, without an onerous (and often contrived) training process.
In order to develop the skills of your organization’s future leaders, make a list of the ten skills you feel are critical to success, such as communication, an understanding of financials, customer service, etc., and identify ways to work the development of these skills into everyday work responsibilities. Assume everyone has the ability to lead, start early in people’s careers, and do formal training in mixed groups so that people can build relationships throughout the organization. These simple but important steps will help to ensure a ready and capable leadership pipeline for any organization.
Note: This article was previously published by Forbes.com.
Three Predictions for Workplace Training - Post Corona Virus
Across the world, the universe of the “workplace” has suffered a stunning blow in the last few months and many industries and companies will come back as a contracted version of their former selves. One department that is likely to take a hit is training and professional development. Here are my predictions for what T+D will look like in the coming few years.
Note: This article was originally published by Training Industry Magazine.
Prediction #1 virtual training will really take off – for 2 reasons
As a consultant who specialized in designing and delivering virtual training for about 15 years, it always amazed me when I encountered a client to whom it was all new; but I had one or two clients such as this each year. There are two important reasons why I predict virtual training will become more in demand than ever going forward. (Note: Virtual training is conducted live, with other participants and a facilitator, as opposed to distance learning or e-learning, which is really self-study,)
First, now that many companies have made the switch to work-from-home (WFH) they realize it’s not as impossible as they feared. One of our clients is a call center who finally started work-from-home options due to the virus. A call center customer service rep is definitely not a role that requires sitting with others in a central location – but the client was simply resistant to the idea of WFH. Now that they realize people can work from home, it’s not such a hard sell to get them to accept people learning from home as well.
The second reason virtual training will take off is because it is so affordable. Post-corona virus, those companies that are still in business are going to have to use their resources wisely. During the Great Recession I managed a new-hire on-boarding process for a client for five years. We onboarded approximately 300 people, in 10-12 groups, throughout the year, all virtually. Virtual training is convenient, affordable, and logistically a lot simpler.
There are also a number of reasons why virtual learning is a preferable methodology for adult learners, such as spaced learning and built-in time for reflection – but that is fodder for another article.
Prediction #2 companies will realize the value and necessity of cross-training
When I first became a consultant in the early 1990’s, one of the first projects I worked on was a cross-training project for a manufacturing firm in which everyone on the manufacturing floor was “upskilled” (to upskill means to teach a current employee additional skills) to be able to backfill at least two other positions.
The curriculum was designed to require them to learn five new topics in total, but the remaining three topics were allowed to be knowledge-based (such as understanding more about procurement or finance) as opposed to skill-based. The objective of the training was to have each employee paying the company back in multiple ways. For example, a machinist who had additional training in finance was more likely to complete routine maintenance knowing that the cost of maintenance vs. repair was enormous.
I thought the “multiple skills” idea was quite brilliant and have been amazed, over the course of my career, by how few companies do it. What is more prevalent in training – especially in the last twenty years – is training for depth, not breadth. If someone enters a company in a finance role, more than likely all their company sponsored training will be focused solely on finance. They will never be exposed to marketing or HR or operations. Through training, companies have kept employees in silos and by doing so they have hobbled their agility. Companies will be forced to lay off their over-abundance of marketers (for example) while simultaneously hiring salespeople because not one of those marketers was cross trained in sales.
This shuffling of people like pieces on a chess board has all sorts of negative ramifications, such as recruiting costs and a loss of company history / knowledge; but again, that is fodder for a different article.
Prediction #3 – subject-matter-experts will be more in demand as trainers than ever before
Having been a consultant for nearly thirty years, I have seen this pendulum swing back and forth a few times. First there are fully staffed, centralized training departments who run training like its own business with marketing and sales, delivery of a product / service, and requests for feedback. Then an economic shakeup swings the pendulum to focus on what is truly needed for individuals to learn and that is the transfer of business-critical knowledge from those who have it to those who do not. This often means direct contact between subject matter experts (SMEs) and newbies, eliminating the “middle-man” of the training department.
Training and development has always been seen as a cost-center (which it is not) and is always one of the last functions to be brought back online after an economic downturn. But a lack of a training department doesn’t stop the need for training such as new-hire onboarding or skill-specific training. In the coming years, companies will redeploy resources and the training will more than likely be done by individuals who are subject matter experts.
While using SMEs as trainers is a great cost-saving tactic, it doesn’t result in the best training outcomes. SMEs aren’t knowledgeable about the best ways to transmit content to learners (hint: lectures are not the way), and they tend to start at a much higher-level of capability than their audience because they forget what it was like to be new and unskilled. They have the “curse of knowledge,” as this 2017 TICE article explains. The best way to utilize SMEs as trainers could be an article - or a book - all its own.
As business returns to “normal,” companies will be altered in many ways. Underlying those changes will be the need for cost-savings and efficiencies which can be achieved, in the realm of training and development, through virtual training, cross-training, and using subject-matter-experts as the deliverers of training. The next decade will see a “bold new future” for training and professional development; will your organization be ready to adapt?
Will a Robot Take My Job? Maybe.
Here’s How to Protect Yourself
In almost all professions there is a growing concern about AI (artificial intelligence) and robotics, how they will impact the workplace, and which jobs will be impacted, specifically.
In many areas of life we embrace AI and robotics, such as our smart-home devices, navigation devices, and robot vacuums; for the most part those devices have enhanced our lives, without taking jobs away (unless you were a professional map reader).
On the other hand, AI and robots are encroaching on and eliminating jobs in many industries such as banking (many banks now have video conferencing at ATM machines, which enables a teller to assist with more complex transactions and allows the bank to eliminate the brick and mortar location – and the employees), car sales (Carvana has been selling used cars from vending machines for six years), and the production of steel (over 100,000 jobs lost in the industry in the last 20 years, due to automation).
Many skilled and tenured employees are wondering: Will a robot take my job? And the answer is: Yes, quite possibly.
There is almost no telling where an AI technology can be used to supplant a skilled employee. While the most obvious jobs to be impacted are those that are transactional and repetitive (bank teller, fast food worker, cashier), more skilled professions can be impacted as well such as a surgeon or design engineer.
Human-Only Skills are Needed
According to the Future of Jobs Report published by the World Economic Forum, the “jobs of the future” will rely on critical behavioral skills (not technical skills) such as problem-solving, critical thinking, and creativity.[i]
A more recent study published by IBM[ii], which surveyed over 5800 senior business leaders in 50 countries identified “ability to work effectively in a team environment” and “ability to communicate effectively in a business environment,” as two of the top five skills needed in business today.
What these studies show is that 21st-century work is about thinking and contributing, not just about doing and certainly not about following directions. More than having the right skills, future workers need to possess the right behaviors, and behaviors are not something corporate America teaches.
How to Protect Yourself
If you would like to protect yourself from robot-replacement you need to develop the types of behaviors listed above. Your function may be replaced, but you will not, because you will be making a uniquely human contribution to the organization. Here are 3 skills which will help you stay employable in the 21st century – and how you can demonstrate them.
Creativity
Most people think creativity refers to being able to conjure something up from nothing, like an artist or author. But in business, creativity means recognizing that there is no “right answer” to most dilemmas and the creative individual will look for multiple solutions before deciding up on the best one – not the right one. To develop creativity, be sure to not accept the first answer or solution that presents itself; use phrases like, “What else is possible?” “Let’s think about this and revisit it in a few days.” or “How can we break this?”
If you’d like a free 3-page guide to increasing creativity in the workplace, visit https://www.trainingdr.com/special-reports/ways-to-boost-creative-thinking/
Critical Thinking
Critical thinking is ancillary to creativity; it is another way of ensuring that the first reasonable solution isn’t seized upon. One way to think more critically is to conduct research – who else has encountered the same type of issue? what do your customers think? can you test-drive the solution in some way? One of my favorite ways to think more critically is to answer the question “What could go wrong?” People are naturally inclined to think their ideas or solutions are sure-fire winners, but a critical thinker will look at the idea from all angles and consider how the outcome might not be ideal.
Ability to Work in a Team Environment
More and more, output is accomplished by teams. Even if you work remotely, from your home, it’s likely you are part of a team. Although young people have often participated on teams, being on a team is not the same as working as a team. And teaming is not a skill that is taught in corporate America. In order to be a successful team contributor you’ll need good listening, paraphrasing, and feedback skills. Asking for, and respecting, other people’s opinions is also critical; people feel more a part of a team when they feel they’ve been heard and considered, even if ultimately their input isn’t utilized.
Conclusion
Being able to stay ahead of the robots means being able to contribute those “uniquely human skills that cannot be done by machines,” says HR researcher and analyst, Josh Bersin. Computers can only manipulate and react to data, while humans have curiosity, perception, possibility, and communication on their side.
The future is not that far-off – think about how quickly smartphones have become a must-have device for almost everyone you know. The time to prepare yourself for your future job is now when you have the ability to plan your career success, rather than waiting to see if a robot will take your job or not.
Updated June 19 2020
According to The International Federation of Robotics, for every 10,000 workers, the following countries have robotics:
Singapore - 831
South Korea 774
Germany 338
US 217
Helping Small and Medium-sized Businesses to Prepare for the Next-Era of Leadership
Free 4-day Event
Every business - small to supersized - has changed significantly since the start of 2020.
Leadership teams are turned upside down.
Companies are being forced to downsize, right-size, and sometimes capsize.
Your company’s future depends on having strong a leadership plan in place as you adapt to the workforce that lies ahead.
We are here to help, with a series of leadership conversations. All FREE.
Meet with fellow business people, hear from experts with long tenures in developing organizational leaders, ask the questions you need answered.
Check out our roster of speakers
Patricia Carl
June 3 3:00 pm EST
Re-imagining / Redesigning Your Leadership Team
Patricia Carl has 20+ years’ experience in Human Resource leadership for both private and public companies, across multiple industries. As President of Highland Performance Solutions, she coaches and consults with executives in order to help them build high-performing teams.
Lee Eisenstaedt
June 10 3:00 pm EST
What Skills Are Needed in the Next 3 - 5 Years?
Lee has been the Chief Operating Officer of a number of top companies included 22 years with the SC Johnson family of companies in the U.S. and Western Europe.
Lee has authored four books, co-authored one, and is a frequent contributor to Forbes.com
Jeff Harmon
June 17 3:00 pm EST
The 5C Method to Create Sustainable and Scalable Leadership Development
Jeff Harmon has over 20 years of experience building relationships to equip and mobilize leaders to achieve their most important goals.
He helps company leaders to identify their strengths as well as the strengths of their team.
He is the author of “Become a Better Leader, 10 Minutes at a Time.”
Nanette Miner, Ed.D.
June 24 3:00 pm EST
Creating a Master Plan for Leadership Development
Dr. Nanette Miner founded The Training Doctor in 1991 to help organizations to grow and thrive by a developing worker capabilities. She is on a mission to help organizations to sustain their success through developing their future leaders from the moment they walk in the door.
It's Time for All Hands on Deck
Many companies are going to find themselves with a different leadership landscape when business is able to resume and employees are able to return to work.
In addition to the usual pressures of competition and the relentless pace of technology, I predict that many companies are going to experience a shift in their leadership roster either because the Boomers (and some GenX), who were close to retirement decided “enough is enough,” and choose not to come back to work after the Covid-19 crisis, or because organizations will have to greatly reduce their workforces as they come back online, and the easiest way to downsize and remain solvent is to not bring back the more experienced, higher-salaried personnel.
So what can an organization do to identify its future leaders and successfully return to profitability?
Identify Successors
If your organization faces the situation where senior leaders choose to retire, ask those individuals to identify their replacements. They will have the most knowledge regarding who on their team is capable of taking the reins. It’s a good idea to also ask the self-selected retiree if they would come back for three or four months to ease the transition.
If you are choosing to let the senior leader go, again, ask them who on their team would be most capable of stepping up. Also ask them for the top three to five priorities for their department, at this time. This will enable you to pass this knowledge on to the next leader and also allow you to keep track of the priorities yourself.
Begin Mentoring
The best-case-scenario would have been for your company to utilize mentoring already, but if that is not the case, begin a mentoring program immediately. You need a way to transmit institutional knowledge as well as business acumen from more seasoned workers to the younger ones, and the best way to do that is through personal relationships that can adapt immediately to changing pressures.
Circulate a Skills Assessment
Now is the time for all-hands-on-deck; trouble is, most organizations have become so silo’d that they don’t know what individuals are capable of doing (vs. what they are being paid to do, today). Start with a simple survey using Google forms or a subscription survey tool, if your company has one. You’ll want to be able to collect individual responses – not aggregate responses. Ask for name, email, phone number, department, current role (e.g. marketing / graphic designer), and the top 5 skills (fill in the blank) they use in their current role. THEN ask them for 5 additional skills they are capable of deploying. You may find your graphic designer is also great at copy editing or has experience in SEO. To really get the most from this assessment, also ask each individual what soft skills they excel at – because leadership capability is heavily dependent on soft-skills.
If your company comes back online with a reduced workforce, this assessment will enable you to move people around, if necessary, rather than simply eliminating a role based on its title.
This article is admittedly practical and how-to. It does not venture into the best ways to have these conversations or the need for empathy and compassion at this time. It is purely focused on the organization as an entity.
Leadership Pipeline Assessment
If you’d like to assess what your organization’s current leadership pipeline looks like (and indicates for your future) click on the Leadership Pipeline Assessment, at the top of the screen, in the blue bar. It contains 13 questions and will only take about a minute to complete.
This is a Pivotal Time for L+D
This statement (in photo) is more true today than ever!
When operations return to "normal" companies are going to recognize that the silo'd training they've been delivering for decades has left them with a bunch of individuals with deep knowledge but little breadth.
Hopefully there will be a "reckoning" which will cause companies to embrace cross-training and cross-skilling so that the company is more agile in the future.
The after-effects of this coronavirus will be impactful on L+D.
#training #traininganddevelopment #futureproofing #trainingdr
